aaajj Privacy Policy – Your Data Rights in Philippines

We handle your personal information with care. Here's a clear, honest breakdown of what we collect, why we need it, and exactly how we keep it safe.

Last Updated: June 2025 RA 10173 Compliant SSL Encrypted
Privacy at a Glance

Six Promises aaajj Makes to Every Filipino Player

Your privacy is not a formality here. These commitments shape every decision we make about your data.

Minimal Data Collection

We only collect the information we actually need to run your account, process your transactions, and keep the Platform secure. Nothing extra, nothing unnecessary.

Never Sold to Third Parties

Your personal data will never be sold, rented, or traded to marketers or data brokers. Period. What you share with aaajj stays with aaajj.

Bank-Grade Encryption

All data in transit is protected by TLS 1.3 encryption. Payment details go through PCI-DSS compliant gateways and are never stored on our servers directly.

Full Control Over Your Data

You can access, correct, or request deletion of your personal data at any time. Just reach out to our support team and we'll sort it out for you.

Philippine Law Compliant

aaajj is fully compliant with the Data Privacy Act of 2012 (RA 10173) and its Implementing Rules. Your rights as a Filipino data subject are respected at all times.

Opt-Out Anytime

Marketing emails, SMS, and push notifications are always optional. Unsubscribe with one click, or tell our support team and we'll remove you right away.

Contents

1. Who We Are

This Privacy Policy applies to aaajj (referred to as "aaajj," "we," "us," or "our"), the operator of the online gaming platform accessible at https://aaajj.app. aaajj is a licensed online gaming and betting platform operating under a valid licence issued by the Philippine Amusement and Gaming Corporation (PAGCOR), serving Filipino players across the Philippines.

This Privacy Policy explains how aaajj collects, uses, stores, discloses, and protects the personal information you provide when you register, access, or use any part of the aaajj Platform — including our casino games, sports betting services, poker, Tongits, JILI Slots, and VIP programmes.

By creating an account or using our services, you acknowledge that you have read and understood this Privacy Policy. If you have questions or concerns at any point, our Data Protection Officer (DPO) is available to assist — see Section 14 for contact details.

2. What Personal Information We Collect

We collect the following categories of personal information from our users:

2.1 Account and Identity Information

  • Full legal name (as it appears on your government-issued ID)
  • Date of birth (to verify you are at least 21 years old)
  • Gender (optional, for personalisation)
  • Nationality and country of residence
  • Username and encrypted password

2.2 Contact Information

  • Mobile number (Philippine format, e.g., 09XX-XXX-XXXX)
  • Email address
  • Physical address (for enhanced verification and regulatory compliance)

2.3 Financial and Transaction Information

  • GCash or Maya account reference numbers
  • Bank account details (BDO, BPI, UnionBank, etc.) for PESONet/InstaPay transfers
  • Debit/credit card type and last four digits (full card numbers are never stored)
  • Transaction history: deposits, withdrawals, wagers, and winnings in Philippine Peso (₱)

2.4 Identity Verification (KYC) Documents

  • Government-issued photo ID: PhilSys National ID, SSS ID, UMID, passport, or driver's licence
  • Proof of address (utility bill, bank statement, or similar document dated within 90 days)
  • Selfie or liveness check photo (for biometric KYC verification)

2.5 Technical and Usage Information

  • IP address and approximate geolocation
  • Device type, operating system, and browser version
  • Session logs: login timestamps, pages visited, games played, and session duration
  • Referral source and marketing attribution data
Note: aaajj does not collect sensitive personal information (such as health records, religious affiliation, or political beliefs) and has no intention of doing so.

3. How We Collect Your Information

We collect personal information through the following channels:

  • Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in a promotion.
  • Automatically: Through cookies, web beacons, and server logs when you browse or interact with the aaajj Platform. See Section 7 for full details on cookies.
  • From payment providers: Transaction confirmation data from GCash, Maya, your bank, or card networks, used solely to verify and reconcile your payments.
  • From identity verification partners: Where we use a third-party KYC service to validate your government-issued ID, we receive a verification result and a risk score. Raw ID images are processed in compliance with applicable data protection standards.
  • From PAGCOR and regulatory bodies: In cases involving regulatory reporting, PAGCOR exclusion lists, or AML (anti-money laundering) obligations, we may receive or cross-reference data from government databases.

4. Why We Use Your Data

aaajj processes your personal information for the following specific purposes:

Purpose Details
Account management Creating and maintaining your player account, authentication, and account security.
Transaction processing Processing deposits and withdrawals through GCash, Maya, banks, and card networks in ₱.
KYC & age verification Confirming you meet the 21+ age requirement and verifying your identity as required by PAGCOR.
Regulatory compliance AML/CTF reporting, PAGCOR exclusion list checks, and tax reporting obligations.
Fraud prevention & security Detecting and preventing unauthorised access, cheating, bonus abuse, and money laundering.
Customer support Resolving your queries, disputes, and technical issues efficiently.
Responsible gaming Monitoring play patterns to identify at-risk behaviour and apply responsible gaming tools.
Marketing (opt-in only) Sending you personalised promos, bonus offers, and news if you have opted in to communications.
Platform improvement Analysing aggregated usage data to improve game performance, UX, and new feature development.
aaajj
Trusted by Filipino Players Nationwide

From CDO to Manila, aaajj protects your privacy with the same level of care regardless of where you are in the Philippines.

aaajj
Your Data, Your Control

Whether you're betting on volleyball or spinning JILI Slots, your personal information is always handled responsibly on aaajj.

6. Who We Share Your Information With

aaajj does not sell your personal data. We share your information only in the following limited circumstances:

  • Payment processors: GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, Visa/Mastercard networks — only to facilitate your transactions.
  • KYC/identity verification providers: Licensed third-party services that help us validate your government-issued ID. These partners are bound by strict data processing agreements.
  • Regulatory authorities: PAGCOR, AMLC (Anti-Money Laundering Council), BIR, and other Philippine government bodies when required by law.
  • IT and cloud service providers: Hosting and infrastructure providers who process data solely on our documented instructions and under binding agreements.
  • Fraud prevention services: Industry-standard fraud detection and IP intelligence tools used to protect all players on the Platform.
  • Corporate transactions: In the unlikely event of a merger, acquisition, or business restructuring, your data may be disclosed to the relevant parties under strict confidentiality obligations.
No third-party advertising: aaajj does not share your personal data with advertisers, data brokers, or social media platforms for targeted advertising purposes.

7. Cookies and Tracking Technologies

aaajj uses cookies and similar technologies to make the Platform work properly and to improve your experience. Here's what each type does:

  • Essential cookies: Required for the Platform to function. These handle session management, authentication tokens, and security. You cannot opt out of these without impacting your ability to use the site.
  • Functional cookies: Remember your preferences like language, display settings, and last-played games to save you time on each visit.
  • Analytics cookies: Collect anonymised data on how pages are used to help us identify performance issues and improve the experience. We use privacy-respecting analytics tools.
  • Marketing cookies (opt-in): Only set if you have consented to receive personalised promotions. These help us show you relevant offers based on your in-platform activity.

You can manage your cookie preferences through our cookie consent banner or your browser's settings. Note that disabling essential cookies will affect Platform functionality.

8. How Long We Keep Your Data

We retain your personal information for as long as your account is active, plus an additional period as required by Philippine law and PAGCOR regulations. Specific retention periods include:

  • Account data: Retained for the lifetime of your account plus 5 years after closure, in line with PAGCOR record-keeping requirements.
  • Transaction records: Retained for 10 years to comply with AML/CTF and BIR obligations.
  • KYC documents: Retained for 5 years after account closure or last transaction, as required by RA 9160 (Anti-Money Laundering Act).
  • Support correspondence: Retained for 3 years from the date of the last interaction.
  • Marketing data: Deleted within 30 days of your opt-out request.

Once the applicable retention period expires, your data is securely deleted or anonymised so it can no longer be linked back to you.

9. How We Protect Your Information

aaajj employs a layered security approach to protect your personal data from unauthorised access, loss, or disclosure:

  • TLS 1.3 encryption for all data transmitted between your device and our servers.
  • AES-256 encryption for sensitive data stored in our databases (passwords are hashed with bcrypt and never stored in plain text).
  • PCI-DSS compliant payment processing — your full card numbers and CVV codes are never stored on aaajj's infrastructure.
  • Two-factor authentication (2FA) available for all player accounts — we strongly recommend enabling it in your security settings.
  • Regular security audits and penetration testing conducted by independent third-party cybersecurity firms.
  • Role-based access controls — internal staff can only access the data necessary for their specific job functions.
  • 24/7 intrusion detection systems monitoring for suspicious activity across our infrastructure.

In the event of a data breach that is likely to result in high risk to your rights, aaajj will notify affected users and the National Privacy Commission (NPC) within 72 hours of becoming aware of the incident, as required under RA 10173.

RA 10173 – Data Privacy Act

Your Rights as a Filipino Data Subject

Philippine law gives you real, enforceable rights over your personal data. aaajj is committed to making it easy to exercise them.

Right to Access

Request a copy of all personal data we hold about you, including how it's being used and who it's been shared with.

Right to Rectification

Ask us to correct any inaccurate or outdated personal information on your account at any time.

Right to Erasure

Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.

Right to Object

Object to the processing of your data for direct marketing, profiling, or any processing based on our legitimate interests.

Right to Data Portability

Receive a machine-readable copy of your data to transfer to another service provider where technically feasible.

Right to Restriction

Request that we limit how we use your data while a complaint or correction request is being resolved.

How to exercise your rights: Email our Data Protection Officer at privacy@aaajj.app or use the Live Chat on your account dashboard. We will respond within 15 business days in line with NPC guidelines. If you feel your rights have not been respected, you have the right to lodge a complaint with the National Privacy Commission (NPC).

10. Minors' Privacy

aaajj's services are strictly intended for adults who are 21 years of age or older as required by PAGCOR regulations. We do not knowingly collect personal information from individuals under the age of 21.

During registration, you are required to confirm your age and submit valid identification. If we discover that a user is under 21 years old, the account will be immediately suspended, all funds will be frozen pending investigation, and we will report the incident to PAGCOR as required by our operating licence.

If you are a parent or guardian and believe your child has registered on aaajj, please contact us immediately at support@aaajj.app. We will take prompt action to close the account and return any deposits made.

11. Cross-Border Data Transfers

aaajj primarily stores and processes data within servers located in Asia. In some cases, we may transfer your personal information to service providers operating in other countries — for example, cloud infrastructure providers or KYC verification partners. When this occurs, we ensure that:

  • The receiving country or organisation provides an equivalent level of data protection to that required under RA 10173.
  • Appropriate contractual safeguards (such as data processing agreements) are in place.
  • Any cross-border transfer is reported to the National Privacy Commission where required under applicable NPC circulars.

We will never transfer your data to a country or entity that we know lacks adequate data protection standards without your explicit consent.

12. Changes to This Privacy Policy

aaajj may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will:

  • Post a prominent notice on the aaajj Platform for at least 30 days.
  • Update the "Last Updated" date at the top of this page.
  • Send an email notification to your registered address for significant changes that affect your rights or how we use your data.

Your continued use of the Platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so you're always in the loop, Kabayan.

13. Contact Our Data Protection Officer

For any questions, concerns, or requests related to your personal data and privacy rights under this Policy, please contact our designated Data Protection Officer:

  • Email: privacy@aaajj.app
  • General Support: support@aaajj.app
  • Live Chat: Available 24/7 from your aaajj account dashboard
  • FAQ: Visit our FAQ page for quick answers

We aim to respond to all data privacy requests within 15 business days. For urgent concerns — especially anything involving a suspected data breach or unauthorised access to your account — please use Live Chat for the fastest response.

If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines through their official channels.

aaajj
Privacy You Can Count On

We Built aaajj With Privacy as a Foundation — Not an Afterthought

When you play on aaajj — whether it's NBA betting, volleyball, Tongits, or JILI Slots — you deserve to know your personal information is in safe hands. We take our obligations under the Data Privacy Act of 2012 seriously because we know how much trust it takes to share your details online.

From the moment you sign up to the day you make your first withdrawal, aaajj treats your data with the same care we'd want for our own. No shortcuts, no fine print surprises, no selling your info to anyone.

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Your privacy is protected, your rights are respected, and your data is never for sale. Tara na — join thousands of Filipino players enjoying safe, fair gaming on aaajj.

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21+ only  ·  PAGCOR Licensed  ·  RA 10173 Compliant  ·  Play Responsibly